What is GetRoaming?

GetRoaming is a new and unique way of you saving money while using your mobile phone while travelling outside your own country .

GetRoaming is a global roaming SIM card, that can be used in over 213 countries worldwide to make and receive calls, send and receive text messages, emails, and browse the internet. Along with our 700+ global partners, we are able to deliver up to 80% savings over standard roaming fees.

Buy a GetRoaming SIM, and realise the savings instantly.

What will it cost me?

GetRoaming will cost you as little as €25.00 which includes €15.00 airtime You can check our prices on our rates page.

With GetRoaming you can save up to 60%-80% when making calls, sending or receiving texts and email, or browsing the internet.

What kind of mobile phone do I need?

Our service only works with Java enabled mobile phones that are capable of installing a SIM, and that use GSM networks.

To get the best roaming mobile rates your phone must be at least tri-band, though quad-band phones are recommended for full global coverage.

Where exactly can I use my GetRoaming SIM?

Any GetRoaming in the 213+ countries we offer coverage, as per our Coverage page, provided you are within network coverage.

Can I call and text anywhere in the world?

Yes. Anyone, anywhere in the world can call or text you at any time, provided you are within network coverage. If you are not in network coverage, or your phone is powered off, those calling you can leave you a voice message on your GetRoaming Voicemail, which you can then access from your GetRoaming phone.

What is a SIM?

A Subscriber Identity Module (SIM) is a removable smart card for mobile phones that use the GSM (Global System for Mobile communications) mobile network. The SIM card allows users to change phones by simply removing the SIM card from one mobile phone and inserting it into another mobile phone.

The SIM card is what we sell you as part of the GetRoaming service.

[More information on this subject: http://en.wikipedia.org/wiki/Subscriber_Identity_Module]

What is an unlocked mobile phone?

An unlocked mobile phone is not tied to any particular network. You can put any SIM in it and it will register the SIM and connect to the appropriate mobile network operator.

It is fairly common in the European market. However, in the North American market it is not as common to see unlocked mobile phones.

Your phone may be locked if you purchased it on contract or pay as you go account.

To check if your phone is locked call your mobile service provider.

[More information on this subject: http://en.wikipedia.org/wiki/SIM_lock]

I have seen other travel SIM services. Why is GetRoaming better?

The common method for all “alternative roaming” SIM’s is to originate their service in some GetRoaming like Latvia, Estonia or Liechtenstein, or via a UK-based toll-free phone number. This approach doesn’t work very well.

The problem is that people have to call a strange country code just to call you. It just isn’t intuitive and it isn’t user-friendly. With GetRoaming we have made the service work as you would expect plus we’ve added a lot of new features that you will have never seen before.

Will GetRoaming work with an older phone?

The GetRoaming service works in almost all phones manufactured over the last 4 or 5 years.

Can I dial 800/900 (Freephone/Premium) numbers?

No. GetRoaming does not support dialling to 800/900 (Freephone/Premium) numbers.

Can I keep my existing phone number?

No. We do not own the rights to your existing phone number. You can choose to forward this number to your GetRoaming SIM. To do this please check with your orignal provider that they allow this feature.

What do I do if I lose my SIM card?

If you lose your SIM, please contact Customer Support immediately.

Your lost SIM will then be de-activated, preventing unauthorised use. If you need a replacement SIM, please order it online. Once you receive your SIM, contact Customer Support who will transfer the credit from your lost SIM, to your new SIM.

How long will it take to receive my SIM?

GetRoaming currently offer 2 delivery options

• Standard Post: 7-10 working days
• Express Courier: 3-5 working days

What local numbers can I add to my GetRoaming SIM?

You can add the following countries to your GetRoaming SIM. Adding extra local numbers begins at €3.00 per month. All numbers and prices are subject to availability. Some numbers may require additional documentation, details of this are available upon request.

NOTE: A recently imposed restriction by our number providers requires identification to be provided to GetRoaming, in the form of a digital representation of a Government Issued ID accompanied by contact address, phone number and email, for the purchase of Australian, China, France, Germany, Greece, Hong Kong, Japan, Malaysia, Netherlands, Russia, Singapore, South Korea, Ukraine numbers. This requirement has been put into effect to combat a growing level of worldwide telephony fraud, and is outside GetRoaming's control. We apologise for any inconvenience caused.

Argentina
Austria
Australia
Bahrain
Belgium
Brazil
Bulgaria
Canada
Chile
China
Colmbia
Croatia
Cyprus
Czech Republic
Denmark
El Salvador
Estonia
Finland
France
Georgia
Germany
Greece
Guatemala
Hong Kong
Hungary
Iran
Ireland
Israel
Italy
Japan
Jordan
Latvia
Lithuania
Luxembourg
Malta
Mexico
Netherlands
New Zealand
Norway
Pakistan
Panama
Peru
Poland
Puerto Rico
Romania
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Thailand
Ukraine
United Kingdom
USA
Venezuela

If you don't see a country here that you would like don't worry. We are adding new countries all the time.

Can I use GetRoaming in Japan?

Yes, GetRoaming works in Japan. However, to use GetRoaming in Japan requires a 3GSM (or 3G) mobile phone that supports WCDMA 2100.

This is still a GSM phone, however it is using 3rd generation technology which is deployed in Japan. There are 2 different 3G standards presently in use.

To ensure that you have the correct phone for roaming in Japan, it is advisable that you check with either your current network operator, or preferably refer to their mobile’s handbook to determine whether or not it is WCDMA 2100 compatible.

Can I use GetRoaming in South Korea?

Yes, GetRoaming works in South Korea. However, to use GetRoaming in South Korea requires a 3GSM (or 3G) mobile phone that supports WCDMA 2100.

This is still a GSM phone, however it is using 3rd generation technology which is deployed in South Korea. There are 2 different 3G standards presently in use.

To ensure that you have the correct phone for roaming in South Korea, it is advisable that you check with either your current network operator, or preferably refer to their mobile’s handbook to determine whether or not it is WCDMA 2100 compatible.

How can I be sure my phone will work where I am roaming?

Not sure if your phone will work where you roam?

Check your phone manual, and find out what operating frequency your phone will run at. For standard phones, they can run at 850/900/1800/1900 MHz, and this will be stated in your phone's manual. There are also 3G phones that operate at different frequencies, so if you have a 3G phone, find out what frequency it runs at.

Once you have all this information, contact GetRoaming Customer Support with this, where you are travelling to, and we will let you know if your phone will work there.

How do I activate my GetRoaming SIM?

Remove your GetRoaming SIM card from the protective packaging it came in. Go to Activate Your SIM.

Enter the required details, following the on screen instructions carefully. Once all your details have been registered, GetRoaming will automatically email you your GetRoaming User ID and Password, which you can use to access my GetRoaming.

How do I install my GetRoaming SIM?

Make sure your GSM phone operates on the frequency (If your mobile phone is “tri-band” or “quad-band” it should work just fine) of your destination AND is SIM lock free (unlocked), Switch OFF your phone and remove the battery cover and battery (usually necessary to access the SIM socket).

Enter the required details, following the on screen instructions carefully. Once all your details have been registered, GetRoaming will automatically email you your GetRoaming User ID and Password, which you can use to access my GetRoaming.

Carefully snap out the GetRoaming SIM card chip from the larger card. Insert the SIM into the SIM socket in your phone in the correct position (usually it only fits in one way). Replace battery and battery cover. Turn on the phone. Within approximately 90 seconds the phone will auto activate the service and register on a local available GSM network. If this does not occur, repeat steps 4-6 and be sure the SIM is properly in place or contact the GetRoaming Support Centre.

What is my number?

When you receive your SIM from us you will need to go to our website to register your SIM (this is a security measure).

GetRoaming will provide you with a dedicated number for your SIM, which you can use to receive calls at anytime. This number will be located on the packaging that you receive the SIM in.

Do I need to contact all my friends and business colleagues and tell them I have a new number when I travel?

No, you will have a new number on your GetRoaming SIM so you just need to forward your home phone or mobile phone to your new number and this is seamless.

How do I setup my voicemail?

Your SIM service includes full voicemail features. You can hold 1 to access or dial 00 32 486 191996 or +32 486 191996 to set up personalised greeting, check and save/erase voicemail messages.

All my contacts are on my current SIM. How do I transfer them to my GetRoaming SIM?

The easiest way to do this is to go to the address book on your phone and find the function that allows you to copy all numbers from your SIM onto your phone. Do this. Now, switch SIMs and do the reverse. Copy all your numbers from your phone address book onto the GetRoaming SIM. Each phone is different so you should check the manual that came with your mobile phone or go to the website of your handset manufacturer to find out more details.

Does the GetRoaming SIM have a PIN lock?

Yes, by default it is 1111. However, it is possible to lock your GetRoaming SIM by entering the wrong PIN number 3 times or more. If this occurs, please contact GetRoaming Customer Support to retrieve a PIN and PUK code for your GetRoaming SIM. Your PIN number, as well as the PUK number (PUK stands for Personal Unblocking Key), is printed on the credit card sized piece of plastic you received your GetRoaming SIM card in.

How do I make and receive calls?

For all incoming calls just answer your phone as you normally would.

For all outgoing calls do the following:

Always dial the FULL international phone number, even if dialling a local number. Dial using the + or 00 method, please remember all calls are international. After pressing the SEND key, wait 10 seconds. Your phone will ring. Answer it. You’ll hear the ringing of the party you called. When they answer, you’re connected!

Can I have more than one number on my SIM?

Yes you can, another amazing new feature from GetRoaming. You can have up to 50 numbers associated with your GetRoaming service. You can have up to 50 numbers from any combination of 52 different countries and if someone rings any of them, your mobile will ring Wherever you are.

How do I check my voice mail?

Hold 1 to access or dial 00 32 486 191996 or +32 486 191996 to set up personalised greeting, check and save/erase voicemail messages.

How much does it cost to check my voice mail?

To find out how much it costs to check your voice mail, go to our rates calculator. Select the country you are roaming in, and any other country as the country you are calling to. The rate for accessing voice mail will be shown in the created rates table.

How do I send a text message?

Same as you would normally, except always use international prefix of 00 or '+', country code, then the number you want to send the message to.

How do I check my account balance?

You can do this via your account page on the GetRoaming website by logging in using the username and password we sent you when you registered your GetRoaming SIM.

You can also check your balance directly from the GetRoaming SIM. Just text BAL to 1966. You will then receive a text of your current balance.

Can I make emergency calls?

Yes. Wherever you are. 999, 911 and 112 all work.

Can I make a data connection (i.e. send and receive email/MMS/surf the internet)?

To use this feature you need to enter our APN (mobile access point in your handset).

APN: internet.be
Username: internet
Password: internet

To send or receive emails you will need to enter SMTP details. Our SMTP-server is mail.internetmail.be

Can I track and manage my account online?

Yes you can. Just go to my GetRoaming on the GetRoaming website. You can now:

Purchase Additional numbers

Remove and Renew additional numbers

Add airtime to your account

Set up Free Call Forwarding

View real time call billing

On-line SMS Any GetRoaming for €0.05

Do I have to have a credit card to top-up my GetRoaming SIM?

GetRoaming currently accept the following as payment methods:

AMEX

Mastercard

Visa

Laser

PayPal

How can I divert my existing mobile number to my GetRoaming number before I travel?

To divert all calls to your GetRoaming number on your mobile phone enter the following codes in your handset before removing your own SIM card:

**21* Your GetRoaming number # [SEND]

For example: **21*00353123456789# then press SEND

Any calls to your phone will now ring on your GetRoaming phone. Please note that GetRoaming have no control of the cost for forwarding your existing number to your new GetRoaming number. While GetRoaming will not charge you any additional fee to receive a diverted call, your existing carrier may charge you for this service. Please check with your carrier for any applicable fees before diverting calls to your new GetRoaming number.

How do I add Airtime to my Account?

You can do this via your account page on the GetRoaming website.

How much does it cost to receive text messages?

Nothing. Zero. Zilch. Receiving text messages to your GetRoaming number is FREE!